New Restaurant Opening Lead Trainer

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at sweetgreen
New York, NY

NRO Lead Trainer

As NRO Lead Trainer you will implement effective training and coaching tactics, guide performance of team members, and support our Head Coaches and Assistant Coaches during the new restaurant opening process. The NRO Lead trainer is a member of sg’s boots-on-the-ground squad of expert trainers that travel between openings to support our mission and rapid growth. He/she is responsible for overseeing the training execution at New Restaurant Openings and ensuring new team members are properly introduced to sg core values and are trained on technical processes, SOPs and service standards. The NRO lead trainer is a sg brand ambassador to our most important customers, our team members! He/she must thrive in a fast-paced, collaborative setting, demonstrate clear and compelling communication skills, and display tenacity and positivity.

Core Work Activities: 

  • Lead training: Work side-by-side with new team members from turnover to grand opening, clearly communicating goals, standards and core values
    • Ensure readiness for all daily training days and timelines. Follow NRO training book daily
    • Consistently communicate and coach the team to standards. Adhere to and monitor team member compliance of all sg SOPs and food safety policies
    • Motivate new team members by recognizing great work - publicly celebrate new team members who deliver
  • Support leadership: Review training concerns with HC daily to ensure a resolution is achieved
    • Participate in leading orientation
    • Assist in store set up
    • Serve as an in-restaurant point of contact for all training related questions and needs
    • Increase retention level of new hires through training to minimize performance issues. Review training concerns with Head Coach daily to ensure resolutions are quickly achieved

Skills & Requirements

  • Set high execution standards, doesn't settle for status quo
  • Maintain professionalism at all times, others rely on you to guide the way 
  • Celebrate wins, inspire and engage team members  
  • Ability to lead by example - working fast, but precise and with a sense of urgency
  • Flexibility and ability to react professionally to changes in schedules and/or project direction 
  • Highly developed communication skills
  • Ability to clearly communicate the why behind the what when training (not just because I said so)
  • Organized and detail oriented, follow up and follow through
  • Ability to coach and provide feedback to different personality types in order to get results
  • Deep understanding of restaurant operations
  • Must be able to travel 
  • Minimum of 3 years experience working at a fast-casual or full service restaurant. Minimum of 1+ years of trainer experience. NRO experience preferred. *Will be required to pass sweetgreen NRO trainer validation


  • Full-time, salaried position
  • Travel time subject to change: approx 50-75% of the month
  • Must have weekend availability - during the 14 day NRO training period, you may be required to work up to 50+ hour weeks

What You'll Get:

  • Competitive pay 
  • Health, dental + vision insurance
  • Flexible scheduling, because we respect the need for work/life harmony 
  • Flexible vacation days
  • Complimentary sweetgreen restaurant credit 
  • Career path with opportunities for development, both personally and professionally
  • Sg swag and tenure rewards through our “shade of green” program 
  • Invitation to our annual Impact Retreat offsite

The Bigger Impact:

  • An opportunity to make a real impact on the people around you, by growing them and making sweetgreen a better place to work for our teams
  • A collaborative family of people who live our core values and have your back
  • To live the sweetlife and celebrate your passion + purpose

Come Join the Sweetlife!

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.


  • 401k Matching

    We'll match 50% of your contribution up to 3%.

  • 5 Months Paid Family Leave

    We believe in fully supporting new parents.

  • Free Greens

    Get your fill of sweetgreen with a weekly stipend.

  • Dog-Friendly Office

    Your four-legged friends are welcome!

  • Unlimited Vacation

    Take time to recharge with uncapped paid time off.

  • Office Snacks Galore

    We’ll say it, our snack game is on point.

  • Community Impact Hours

    Give back with 5 paid volunteering hours per year.

  • Work-Life Balance

    Do what you love on *and* off the clock.

  • Career Development

    We offer training and support for career advancement.


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Cover Letter   ATTACH PASTE

Tell us about your favorite food memory!

How do you demonstrate leadership to your team?

Please tell us how you would describe great customer service.

This job requires you to be 18 years old or older. Are you 18 years or older? *

Have you ever worked for sweetgreen in the past? *

Federal law and our policies, as a condition of employment, require employees show proof of legal eligibility to work in the United States. Are you authorized to work in the United States? *

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